Education Call Center Outsourcing Services

In order to stand apart in the competitive education sector, educational institutions must focus on creating an excellent experience for their students, from the time when they are prospective candidates for the course to when they become alumni. To develop an exemplary learning environment for students, teaching and administrative staff need to focus on mission-critical tasks and find time from handling large volumes of incoming calls and responding to other routine communication. Additionally, timely outbound communication could be the key to convincing a prospective student to enroll, versus taking admission in another competitor institution.

Invensis Technologies is an expert Call Center Outsourcing Services company, and enables your staff to spend time and energy on tasks that are education-focused and mission-critical. We provide your educational organization with essential customer service support through our 24x7x365 multi-channel contact center. All important communication touch-points are covered by our experienced personnel, spanning: inbound and outbound voice calls, live chat, email management, mobile SMS / text and IVR. The call center technology that we employ incorporates features such as Automatic Call Distributor, Dialer, Voice Logger, IVR, Reporting Engine and more, to ensure that all incoming enquiries are resolved quickly with minimal hold time and outbound calls have maximum reach and deliver desired results.

Education Call Center Outsourcing Services

End-to-End Call Center Services for Educational Institutions

With more than 15 years of experience, we are among the leading customer service outsourcing companies and offer cost-effective call center support services for schools, colleges, academies, universities, training institutes, online training providers, e-learning companies, Massive Open Online Course (MOOC) providers and other organizations in the education sector.

How Invensis Addresses the Customer Service Challenges Faced by Educational Institutions

Always-on Customer Support:

There are multiple aspects of a course to organize at the start of a semester from an administrative and academic point of view. Manning the phones or responding to prospective leads on the website could take up precious resources of your organization. Invensis provides you with additional outsourced resources through our multi-channel contact center, who take up the responsibility of inbound and outbound communication related to registration, financial aid, scheduling of classes, book ordering and more.

Customer Care That Satisfies Expectations:

With Invensis' education call center and answering services, you can be assured of professionalism, courtesy and sensitivity in every inbound or outbound interaction. We are an ISO 9001 certified BPO company and focus on delivering high-quality outputs in our call center operations. Our contact center professionals are rigorously trained in communicate etiquette and ensure that every conversation, be it with a student or parent / guardian, builds the reputation of your educational institution.

Scalability:

In the education sector, seasonal call volume expands at certain times of the year, such as at the start of enrolment when applications come in and at the commencement of a semester when financial aid-related enquiries increase. At such times, you can count on Invensis to ramp up our resources to continue to deliver high-quality customer service.

Best-fit Technology:

Outsourcing your call center requirements to Invensis gives you access to the latest call center technology that ensures inbound and outbound customer interactions are streamlined. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.

Streamlined Customer Service through Single Vendor:

With Invensis as your outsourcing partner, you can be assured that all of your end-to-end customer service-related requirements will be satisfied, saving you the effort of managing multiple vendors. We provide answering service and inbound and outbound contact center services for students, parents / guardians, benefactors, event / college festival attendees, and more.

Metrics and Data Reporting:

We report call center metrics and Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, to enable you to have visibility and control throughout the call center outsourcing process.

Data Security:

As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations. Outsourcing to Invensis will ensure that customers trust your company and its customer service, and your business is able to build long-term customer relationships.

What Sets Us Apart

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