Call Center Services for Automotive Industry

Globalization has opened up new frontiers for automotive companies; yet with these new opportunities comes the challenge of effective Customer Lifecycle Management and Customer Relationship Management. Adopting a multi-channel customer service approach enables automobile companies to develop and integrate customer touch-points across the lifecycle - right from the initial negotiations with the dealer and order placement to delivery and after-sales support. Invensis Technologies, an expert Call Center Outsourcing Services provider, has over 20 years of experience in delivering optimized customer service for global clients that serve their end-to-end requirements. We enable your automotive company to form a lasting connection with your customers and hence, achieve business growth.

Our 24x7x365 multi-channel contact center brings together well-trained professionals and the latest call center technology. We provide businesses in the automotive sector with efficient and cost-effective customer care services across all critical communication channels: inbound and outbound voice support, live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more features, our call center technology ensures that all your customer interactions are streamlined.

  • Sales and Customer Acquisition
  • Customer Care and Service
  • Answering Services
  • Switch Board
  • Order Management
  • Warranty Support
  • Cross-Selling and Up-Selling
  • Reservation Sales
  • Car Rental Reservations
  • Maintenance and Repair Reminders
  • Customer Retention and Loyalty Management
  • Roadside Assistance Programs

We are among the leading customer service outsourcing companies and provide call center services for automobile and car manufacturers, auto ancillaries companies, auto component suppliers, OEMs, dealerships, car rental companies, online pre-owned car resellers, taxi companies, and others.

How Invensis Addresses the Customer Service Challenges

Faced by Automotive Companies

Scalability
With the expansion of markets across the world, communicating the core values of the brand through standardized service is essential for the success of automotive companies. Invensis offers scalability of call center resources in terms of both talent and technology, which enables automotive companies to maintain the voice of the brand across new markets and target segments, without having to invest in internal training and infrastructure.
Streamlined Customer Service through Single Vendor
Outsourcing customer service to Invensis ensures that all of your end-to-end requirements will be satisfied. We take care of all the stages of the customer purchase lifecycle, including: responding to automobile-related product enquiries, booking order and purchase, following up on delivery, managing requests for service, parts and warranty, promoting brand loyalty, cross-selling and up-selling, and more.
Support Across Communication Channels
While the traditional communication channel of phone and voice support remains important, new digital means of communication with customers have gained ground as well for automotive companies. This is because the customer decision journey now incorporates checking the brand's website and reading reviews as part of the research phase. To capitalize on all possible conversion and support touch-points, our 24x7x365 multi-channel contact center provides customer service across in-demand communication channels, including: inbound and outbound voice support, web-based live chat support, email management, mobile SMS / text and IVR (self-service).
Customer Care That Satisfies Expectations
With automotive vehicles being high-value purchases, companies need to ensure that the customer service experience is optimized in order to build trust and turn a one-time purchase into a relationship. We are an ISO 9001 certified outsourcing company and adhere to best practice quality standards. Our well-trained and experienced contact center professionals are instructed in the core values of your brand, the right way to aid the customer with information and solutions, and how to tactfully capitalize on cross-selling and up-selling opportunities. While we are an outsourced contact center for your brand, we function with the passion and commitment of an in-house department, and not like an intermediary.
Best-fit Technology
Having the right technology to connect with your customers at your fingertips delivers process efficiencies by saving time and cost. Invensis employs the latest call center technology to ensure that inbound and outbound customer interactions are maximized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
Data-based Decision-Making
How well the outsourced customer service process is functioning is revealed through our metrics and reports. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility throughout the call center outsourcing process and enable you to take educated business decisions about your CRM strategies.
Data Security
When it comes to handling confidential customer information, you can depend on Invensis. We are an ISO 27001 certified organization and adhere to stringent data security measures in our call center operations. This will help you to ensure that customers trust your company and its customer service.

How Invensis Addresses the Customer Service Challenges

Faced by Automotive Companies

With the expansion of markets across the world, communicating the core values of the brand through standardized service is essential for the success of automotive companies. Invensis offers scalability of call center resources in terms of both talent and technology, which enables automotive companies to maintain the voice of the brand across new markets and target segments, without having to invest in internal training and infrastructure.

Outsourcing customer service to Invensis ensures that all of your end-to-end requirements will be satisfied. We take care of all the stages of the customer purchase lifecycle, including: responding to automobile-related product enquiries, booking order and purchase, following up on delivery, managing requests for service, parts and warranty, promoting brand loyalty, cross-selling and up-selling, and more.

While the traditional communication channel of phone and voice support remains important, new digital means of communication with customers have gained ground as well for automotive companies. This is because the customer decision journey now incorporates checking the brand's website and reading reviews as part of the research phase. To capitalize on all possible conversion and support touch-points, our 24x7x365 multi-channel contact center provides customer service across in-demand communication channels, including: inbound and outbound voice support, web-based live chat support, email management, mobile SMS / text and IVR (self-service).

With automotive vehicles being high-value purchases, companies need to ensure that the customer service experience is optimized in order to build trust and turn a one-time purchase into a relationship. We are an ISO 9001 certified outsourcing company and adhere to best practice quality standards. Our well-trained and experienced contact center professionals are instructed in the core values of your brand, the right way to aid the customer with information and solutions, and how to tactfully capitalize on cross-selling and up-selling opportunities. While we are an outsourced contact center for your brand, we function with the passion and commitment of an in-house department, and not like an intermediary.

Having the right technology to connect with your customers at your fingertips delivers process efficiencies by saving time and cost. Invensis employs the latest call center technology to ensure that inbound and outbound customer interactions are maximized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.

How well the outsourced customer service process is functioning is revealed through our metrics and reports. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility throughout the call center outsourcing process and enable you to take educated business decisions about your CRM strategies.

When it comes to handling confidential customer information, you can depend on Invensis. We are an ISO 27001 certified organization and adhere to stringent data security measures in our call center operations. This will help you to ensure that customers trust your company and its customer service.

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Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

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Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

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End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

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Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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