We are among the leading customer service outsourcing companies and provide BFSI companies with call center services for a wide range of requirements in retail, corporate and investment banking, including savings, deposits, credit cards, real estate and mortgage, and loans; capital markets, including investment, asset and wealth management; and insurance products including first party insurance, general insurance, car / automobile insurance, health insurance, homeowner insurance and others.
As banking, financial services and insurance companies look to expand their customer base, Invensis facilitates the standardization of customer service provided to all clients. Our team size and technology resources are scalable to match your regional or global business requirement as it grows.
For banking, investment fund and insurance products, the private financial information of customers and contact details need to be kept strictly confidential for regulatory compliance and to retain their trust over the long-term. Invensis is an ISO 27001 certified BPO service provider and we maintain stringent data security protocols to safeguard all client information.
You can rely on our 15 years of experience in the outsourced call center industry to deliver the right results for your business. We are also an ISO 9001 certified outsourcing company and adhere to quality standards. Invensis' professionals are rigorously trained in the tenets of your brand to handle all customer calls with a friendly approach, sensitivity and ease. Customer queries are solved with confidence and cross-selling opportunities are leveraged for your business advantage. We tailor our call center services for different target segments that your bank, insurance company or asset and investment fund management company interacts with.
Like other sectors, banking and financial institutions and insurance companies need to bridge the digital divide with tech-savvy customers to retain a competitive edge. Invensis' outsourced multi-channel contact center is equipped for providing customer service for your target segments across touch-points - inbound and outbound voice calls, web-based online chat support, emails, SMS / text, and IVR (self-service). Moreover, we are functional 24x7x365, which ensures that your valued customers can connect to your business anytime and through any means.
Our call center technology is equipped with essential features that optimize the delivery of high quality customer care. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
By providing end-to-end customer service, right from appointment setting and lead generation, to sales and customer acquisition, after-sales support and building customer loyalty and retention management, Invensis will be your company's long-term partner for all your requirements. Assigning all customer service requirements to us saves your procurement team the hassle of managing different vendors and eliminates the risks of outsourcing.
With accurate metrics and reports, your team will be empowered to take educated business decisions regarding your Customer Relationship Management strategy. We deliver KPIs such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, to give you visibility across the outsourced process and enable you to retain control throughout the project.
Contact us today to find out how Invensis "BFSI Industry Call Center Services"
can enable your business to achieve process efficiencies and accelerated growth.