Call Center Services for Banking, Financial Services and Insurance (BFSI) Industry

For the banking, financial services and insurance (BFSI) sector, identifying the right outsourced call center partner plays an important role across many fronts: delivering cost efficiencies; providing 24x7x365 customer service to the company's patrons for a range of requirements; cross-selling and up-selling the portfolio of products and services for revenue generation; capitalizing on marketing opportunities outside of traditional geographic markets; offering targeted promotions for different audiences; and more. Invensis Technologies, an expert Call Center Outsourcing Services company, enables your banking, financial services or insurance organization to keep the lines of communication with your valued customers open all through the year and maximize their satisfaction with your business.

With the latest technology and experienced professionals, our multi-channel contact center provides robust and cost-effective support for inbound and outbound communication with customers through: voice support, live chat support, email management, IVR (self-service) and mobile SMS / text.

We are among the leading customer service outsourcing companies and provide BFSI companies with call center services for a wide range of requirements in retail, corporate and investment banking, including savings, deposits, credit cards, real estate and mortgage, and loans; capital markets, including investment, asset and wealth management; and insurance products including first party insurance, general insurance, car / automobile insurance, health insurance, homeowner insurance and others.

How Invensis Addresses the Customer Service Challenges

as your Back Office BPO Outsourcing partner

24x7x365 Citizen Communication
Outsourcing citizen or constituent communication to Invensis gives your agency's employees time to deal with mission-critical public issues. Our multi-channel contact center works round-the-clock and we are capable of handling communication responsibilities both during your department's working hours and after-hours as well. With support for phone calls, web via live chat, mobile SMS / text and self-service IVR, you can be assured that citizens who want to connect with your division get clear information when they need it.
Assured Cost Reduction
Your business operations will see an assured cost reduction ranging from 30% to 50%.
Emphasis on Data Security and Data Confidentiality
Invensis is an ISO 27001 certified company, and we give utmost importance to data security and confidentiality. Your data will be protected and will not be shared with anyone under any circumstances.
Latest Technology
You can take advantage of the latest technology and procedures, as we stay up-to-date on all best practices of back office BPO.
Regular Communication
With the aid of contact center metrics and regular reports, you can take informed decisions about your citizen connect strategies. We provide Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, which give you visibility and control throughout the outsourced call center outsourcing process.
Data Security
As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations and will safeguard your confidential information at all times.

How Invensis Addresses the Customer Service Challenges

as your Back Office BPO Outsourcing partner

Invensis possesses broad-based experience across a wide range of industry verticals, with expertise of over 20 years to deliver best-in-class Back Office BPO services.

Outsourcing citizen or constituent communication to Invensis gives your agency's employees time to deal with mission-critical public issues. Our multi-channel contact center works round-the-clock and we are capable of handling communication responsibilities both during your department's working hours and after-hours as well. With support for phone calls, web via live chat, mobile SMS / text and self-service IVR, you can be assured that citizens who want to connect with your division get clear information when they need it.

Your business operations will see an assured cost reduction ranging from 30% to 50%.

Invensis is an ISO 27001 certified company, and we give utmost importance to data security and confidentiality. Your data will be protected and will not be shared with anyone under any circumstances.

You can take advantage of the latest technology and procedures, as we stay up-to-date on all best practices of back office BPO.

With the aid of contact center metrics and regular reports, you can take informed decisions about your citizen connect strategies. We provide Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, which give you visibility and control throughout the outsourced call center outsourcing process.

As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations and will safeguard your confidential information at all times.

Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation - invensis

Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning - invensis

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services - invensis

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery - invensis

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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We enable businesses to achieve accelerated growth

Take a up-close, in-depth look at our case studies

Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.

Automobile Mortgage Loan Processing Services Case Study - invensis

Automobile Mortgage Loan Processing Services Case Study

July 13th 2016

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Automobile Mortgage Loan Processing Services Case Study - invensis

Invoice Processing and AR Reconciliation Services Case Study

August 12th 2020

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Automobile Mortgage Loan Processing Services Case Study - invensis

Restaurant Accounting & Bookkeeping Services Case Study

July 13th 2016

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business requirement - invensis

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