Call Center Services for Logistics and Supply Chain Industry
Is your current logistics call center system equipped to seamlessly manage real-time tracking of shipments, providing an efficient and reliable experience for customers? Are you encountering issues with integrating different data sources (e.g., ERP systems, transportation management systems)? If any of these are failing your business, you need to partner with an expert to handle this. Look no further! We offer tailored solutions that encompass order processing, shipment tracking, and round-the-clock customer support.
Years of Experience
Industry Verticals
Experienced Professionals
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Outsource Logistics & Supply Chain Call Center to the Expert
We have over 25 years of experience in providing outsourced call center services for logistics and supply chain businesses. We have a dedicated team equipped with the industry knowledge and skills necessary to handle the unique needs of logistics businesses. They are trained to manage logistics, handle shipment queries, track orders, address delivery concerns, and manage inventory. We have helped our clients improve response time by 45%.
Our service is developed based on a few common steps. Firstly, our agents receive customer inquiries, tracking requests, and logistical concerns via multiple communication channels. Secondly, they assess and address issues by accessing databases, tracking systems, and company protocols. Then, agents offer solutions, provide shipment updates, and assist in resolving any problems swiftly and courteously. In the process, they coordinate with various departments, carriers, or vendors to ensure seamless logistics operations. Along with coordination, our agents maintain detailed records and offer proactive communication.
We leverage advanced technology, trained personnel, and industry best practices to deliver best-in-class call center services to the supply chain industry. These include Customer Relationship Management (CRM) systems, Interactive Voice Response (IVR) systems, and Artificial Intelligence (AI) for chatbots or automated responses. We make ourselves available around the clock to support your customers even after traditional working hours.
Our support services are delivered across multiple channels, including phone, email, and chat, to connect with customers in their preferred mode. We also implement efficient call routing systems, unified communication platforms, and standard operating procedures (SOPs) for issue resolution. As a result, we ensure our clients effective communication, operational efficiency, and customer satisfaction.
Our Comprehensive Call Center Services for Logistics and Supply Chain
- Billing Support
- Fleet Tracking Services
- Freight Tracking Services
- Enquiries
- Market Rate Quoting
- Claims Handling
- 24X7 Transportation Customer Care
- Reverse Logistics And Returns Enquiry And Tracking
- Fulfillment Call Center
- Real Time Quotation Support
- Business To Business Sales
- Automated Dispatch Notifications
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Invensis Advantage for Logistics and Supply Chain Industry Call Center Outsourcing
Invensis - The Most Trusted Logistics and Supply Chain Industry Call Center Services Company
We have 25 years of experience and expertise in the logistics and supply chain industry call center services. We have been offering call center support to businesses such as freight and shipping companies, warehouse management firms, distribution centers, and supply chain solution providers. Our services have assisted our clients with a range of customer support requirements, such as handling tracking inquiries, order management, issue resolution, and proactive customer engagement. We owe our successful track record to well-trained and empathetic agents, reliance on advanced technology, customer-centric approach, and industry best practices.
- Specialized Expertise: Outsourced customer services for logistics offer logistics-specific agents with in-depth industry knowledge, enhancing problem-solving and customer support quality.
- Multilingual Support: Diverse language capabilities in outsourced call centers cater to a global clientele, ensuring seamless communication across varied markets and regions.
- Technology Integration: Logistics customer service outsourcing integrates advanced logistics software into call center operations, ensuring real-time tracking, efficient communication, and streamlined supply chain management.
- 24/7 Availability: Outsourced call center services for supply chain provide round-the-clock support, which is crucial for the logistics industry, where emergencies and inquiries can arise at any time.
- Regulatory Compliance: Logistics supply chain call center services ensure adherence to industry regulations, manage sensitive data, and comply with shipping, safety, and trade standards.
- Data Analysis and Insights: Outsourcing call center services for logistics facilitates data-driven decision-making by providing analytics on customer behavior, allowing for proactive logistics adjustments and enhanced service offerings.
- Automation and AI Integration: Logistics call centers adopt AI-powered chatbots and virtual assistants for efficient query handling and order tracking.
- Data Analytics for Optimization: Advanced analytics helps call centers analyze customer data to improve supply chain operations and enhance service quality.
- Multichannel Support: Expanding beyond voice, call centers offer support through email, chat, and social media to meet diverse customer preferences.
- Sustainable Logistics: Call centers embrace eco-friendly practices, addressing inquiries related to environmentally conscious supply chain solutions.
- Remote Workforce Solutions: Virtual call center agents increase flexibility and cost-efficiency, allowing round-the-clock service while optimizing resource allocation.
What Our Customers Say
We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.
Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.
Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.
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