We are among the leading customer service outsourcing companies and provide call center services for diverse enterprises engaged in the logistics, transportation and supply chain business, including: shipping lines, air express companies, road operators, rail freight cargo operators, intermodal / multimodal freight carriers, logistics service providers, logistics and supply chain solution companies, third party logistics (3PL) providers, warehousing, storage and distribution companies, courier companies, container-leasing companies, terminal and port operators, cargo ferry organizations, and more.
With customers looking for flexibility and transparency from logistics providers, consistency in the answers they receive from your company is paramount. As an ISO 9001 certified company, Invensis ensures that all inbound and outbound communication undertaken on behalf of your company is uniform in its content. Our experienced professionals are trained in call center etiquette and your brand values, to hold informed and knowledgeable conversations and build up the image of your brand.
As in other verticals, logistics, transportation and supply chain companies need to establish their presence on the communication channels that their customers prefer. Through our 24x7x365 multi-channel contact center, we provide logistics providers with the means to connect with customers on the channel that they choose: phone; web-based live chat, emails, mobile SMS / texts, and IVR (self-service).
The business clientele base of 3PL providers and supply chain management companies is rapidly increasing with the growth of eCommerce. During sale periods and the holiday season, the demand for logistics service to deliver products is likely to increase. In any scenario of increasing requirement for customer support, you can count on Invensis to be your partner. We have the capability to scale up the resources assigned to your project, both in terms of trained personnel and technology, and provide customer service across all required time zones.
Invensis offers end-to-end customer service and is your one-stop solution provider for all your support needs. Outsourcing contact center requirements to Invensis will enable your procurement department to avoid the challenges of multi-vendor management, facilitate consistency of customer service and drastically cut down on the risk of outsourcing for your company.
Having the right technology to connect with your customers at your fingertips delivers process efficiencies by saving time and cost. Invensis employs the latest call center technology to ensure that inbound and outbound interactions with logistics and supply chain customers are optimized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
With the aid of call center metrics and regular reports, you will be able to gauge insights about your customer interaction and satisfaction strategies. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control across the call center outsourcing process.
As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations. Outsourcing to Invensis will ensure that customers trust your company and its customer service, and your business is able to build long-term client relationships.
Contact us today to find out how Invensis " Logistics, Supply Chain and Transportation Services"
can enable your business to achieve process efficiencies and accelerated growth.