Call Center Services for Logistics and Transportation Industry

As the logistics and supply chain industry evolves in keeping with changing market dynamics, new customer expectations have come into place. The first is flexibility which is the freedom to change the order within a certain time period to suit the new customer requirement. The second is visibility and transparency throughout the order placement and delivery process, in real time. While technology can enable these functions on digital channels, many customers would also prefer timely updates and responsive customer service from their logistics providers, as well as to get assistance from them for their enquiries and problem resolution.

Invensis Technologies is an expert Call Center Outsourcing Services company and ensures that your customers are able to connect with your business for their requirements at all times. Our 24x7x365 multi-channel contact center is equipped with well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more. We engage in seamless interactions with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service).

Invensis Technologies is an expert Call Center Outsourcing Services company and ensures that your customers are able to connect with your business for their requirements at all times. Our 24x7x365 multi-channel contact center is equipped with well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more. We engage in seamless interactions with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service).

Call Center Services for Logistics and Transportation Industry

Outsource End-to-End Customer Service for Logistics Requirements to Invensis

We are among the leading customer service outsourcing companies and provide call center services for diverse enterprises engaged in the logistics, transportation and supply chain business, including: shipping lines, air express companies, road operators, rail freight cargo operators, intermodal / multimodal freight carriers, logistics service providers, logistics and supply chain solution companies, third party logistics (3PL) providers, warehousing, storage and distribution companies, courier companies, container-leasing companies, terminal and port operators, cargo ferry organizations, and more.

How Invensis Addresses the Customer Service Challenges Faced by Logistics and Supply Chain Companies

Addressing Customer Demands with Consistency:

With customers looking for flexibility and transparency from logistics providers, consistency in the answers they receive from your company is paramount. As an ISO 9001 certified company, Invensis ensures that all inbound and outbound communication undertaken on behalf of your company is uniform in its content. Our experienced professionals are trained in call center etiquette and your brand values, to hold informed and knowledgeable conversations and build up the image of your brand.

Customer Service Across Channels:

As in other verticals, logistics, transportation and supply chain companies need to establish their presence on the communication channels that their customers prefer. Through our 24x7x365 multi-channel contact center, we provide logistics providers with the means to connect with customers on the channel that they choose: phone; web-based live chat, emails, mobile SMS / texts, and IVR (self-service).

Scalability:

The business clientele base of 3PL providers and supply chain management companies is rapidly increasing with the growth of eCommerce. During sale periods and the holiday season, the demand for logistics service to deliver products is likely to increase. In any scenario of increasing requirement for customer support, you can count on Invensis to be your partner. We have the capability to scale up the resources assigned to your project, both in terms of trained personnel and technology, and provide customer service across all required time zones.

Streamlined Call Center Service through Single Vendor:

Invensis offers end-to-end customer service and is your one-stop solution provider for all your support needs. Outsourcing contact center requirements to Invensis will enable your procurement department to avoid the challenges of multi-vendor management, facilitate consistency of customer service and drastically cut down on the risk of outsourcing for your company.

Best-fit Technology:

Having the right technology to connect with your customers at your fingertips delivers process efficiencies by saving time and cost. Invensis employs the latest call center technology to ensure that inbound and outbound interactions with logistics and supply chain customers are optimized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.

Data-based Decision-Making:

With the aid of call center metrics and regular reports, you will be able to gauge insights about your customer interaction and satisfaction strategies. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control across the call center outsourcing process.

Data Security:

As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations. Outsourcing to Invensis will ensure that customers trust your company and its customer service, and your business is able to build long-term client relationships.

What Sets Us Apart

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