We are among the leading customer service outsourcing companies and provide call center services for companies engaged in providing services related to wireless, telecommunications, broadband Internet, cable, satellite TV and phones, Wi-Fi, wimax,3G and 4g (LTE), traditional telephone local and long distance services, and DSL. Enterprises that will benefit from our services include fixed line operators, mobile network operators / wireless service providers, internet service providers (ISPs), satellite operators, broadcasters, cable companies and others.
The number of online shoppers is on the increase, and as companies seek to optimize their digital shopping environments, they cannot afford to overlook the quality of customer service that they offer through web-based channels, in addition to traditional phone support. Partnering with Invensis for customer service enables retailers and eCommerce companies to provide necessary support to shoppers on all the communication channels that are in demand in the current business environment. These include: inbound and outbound voice call support, live chat, email management, mobile SMS / text, and IVR (self-service).
In the telecom sector, customers should get the same answers in any service channel. As an ISO 9001 certified company, Invensis ensures consistency of customer care across all inbound and outbound communication. We rigorously train our professionals in call center etiquette so that they treat every customer with courtesy and sensitivity. We also provide them with all relevant information about your brand values, so that they can communicate these in the conversations that they have. Whether the interaction is for a sales call, handling an enquiry, solving an issue or building loyalty, you can be assured that the assignment is being managed as per your expectations.
With greater uptake of mobile phones and smartphones in emerging markets and consumer segments, the demand for telecom service will also increase. When your telco looks to explore new opportunities, you can count on Invensis to continue to provide you with continued customer support. We have the capability to scale up the resources assigned to your project, both in terms of trained personnel and technology, and provide customer service across all required time zones.
By partnering with Invensis, your procurement department will be able to outsource all your end-to-end customer service requirements to us. This will reduce the hassle of multi-vendor management, facilitate consistency of customer service and drastically cut down on the risk of outsourcing for your company.
Having the right technology to connect with your customers at your fingertips delivers process efficiencies by saving time and cost. Invensis employs the latest call center technology to ensure that inbound and outbound customer interactions are optimized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
With the aid of call center metrics and regular reports, you will be able to gauge insights about your CRM strategies. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control across the call center outsourcing process.
As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations. Outsourcing to Invensis will ensure that customers trust your company and its customer service, and your business is able to build long-term client relationships.
Contact us today to find out how Invensis "Telecom Call Center Services"
can enable your business to achieve process efficiencies and accelerated growth.