Call Center Outsourcing Services for Chemical and Pharmaceutical Industry

In order to retain a competitive edge in a dynamic business landscape, chemical companies have to direct their focused attention on optimizing their business models and manufacturing footprints; capitalizing on growth opportunities in emerging markets; and leveraging digital technologies to deliver value to customers. For pharmaceutical companies, future success lies in shifting from a brand-centric approach to a personalized, customer-centric approach that traverses relevant communication channels to improve engagement and return on investment.

In this evolving operating environment, Invensis Technologies, an expert Call Center Services provider, enables your organization to achieve tangible business results by outsourcing your requirement for high-quality customer service. Outsourcing customer service to us ensures that your chemical or pharmaceutical business engages with customers and suppliers in a seamless and cost-effective manner throughout the order management and fulfillment process on a communication channel of their preference.

Our 24x7x365 multi-channel contact center integrates well-trained professionals and the latest call center technology. We service your customers through critical communication channels: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR. With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

Call Center Outsourcing Services for Chemical and Pharmaceutical Industry

Outsource Chemical / Pharmaceutical Customer Service to Invensis for Essential Support

 

We are among the leading customer service outsourcing companies and provide call center services for chemical and pharmaceutical companies across the spectrum: basic, commodity, polymers, specialty, inorganic and fertilizer chemical manufacturers, life sciences companies engaged in production of chemical and biological substances, drugs and medicines, diagnostics, vitamins, animal health products, and pesticides, and others.

How Invensis Addresses the Customer Service Challenges Faced by Chemical and Pharmaceutical Organizations

Scalability:

As chemical and pharmaceutical companies capitalize on opportunities in emerging markets, the need for customer service that is at par with the company's offering in existing markets increases. At such a stage of growth, having Invensis as your call center outsourcing partner will work to your advantage. We have the capability to ramp up our resources, with respect to talent and technology, to ensure that customers across time zones receive service that matches their requirement and expectation from your company.

Customer Service across Channels:

Digital technologies are spreading their benefits among all industry verticals, and your chemical or pharmaceutical company should ensure it does not get left behind. The web and its related channels must be leveraged to connect with your digital-savvy customers and provide them with support on the platform that they choose. Invensis' multi-channel contact center operates 24x7x365 and provides customer service across in-demand communication channels, including: inbound and outbound voice support, web-based live chat support, email management, mobile SMS / text, and IVR (self-service).

Consistent Customer Care:

As an ISO 9001 certified BPO company, Invensis ensures a high quality output is maintained in our call center operations. When you outsource your customer service requirements to us, you can be assured that we communicate the core values of your brand with the same commitment and passion as your own employees. Our employees are rigorously trained in your products and services so that they are able to answer all customer queries with confidence and certainty. Cross-selling and up-selling opportunities for your business are capitalized on with tact.

Streamlined Customer Service through Single Vendor:

Invensis has the capability to take care of all your end-to-end customer service requirements. From taking orders to product support, our contact center is equipped to manage all stages of the customer purchase lifecycle journey. We also have the capability to communicate with supply chain partners on your behalf to make information flow to all parties associated with your business a seamless process.

Best-fit Technology:

Having the right technology to connect with your customers at your fingertips delivers process efficiencies by saving time and cost. Invensis employs the latest call center technology to ensure that inbound and outbound customer interactions are optimized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.

Data-based Decision-Making:

With the aid of call center metrics and regular reports, you will be able to gauge insights about your CRM strategies. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control across the call center outsourcing process.

Data Security:

When it comes to handling confidential customer information, you can depend on Invensis. We are an ISO 27001 certified organization. We adhere to stringent data security measures in our call center operations. This will help you to ensure that customers trust your company and its customer service.

What Sets Us Apart

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