Call Center Services for Chemical and Pharmaceutical Industry

Is your pharmaceutical business struggling to manage inquiries pertaining to products, order placements, usage guidelines, etc? Are questions related to regulatory safety, order tracking, inventory availability, and shipping details bogging your internal team down? Our tailored call center services for the chemical and pharmaceutical industry will assist you in tackling all these challenges with the precision it demands and in compliance with regulatory needs.

22+

Years of Experience

10+

Industry Verticals

5000+

Experienced Professionals

StripCall Center Services for Chemical and Pharmaceutical Industry

Call Center Services for Chemical and Pharmaceutical Industry

Is your pharmaceutical business struggling to manage inquiries pertaining to products, order placements, usage guidelines, etc? Are questions related to regulatory safety, order tracking, inventory availability, and shipping details bogging your internal team down? Our tailored call center services for the chemical and pharmaceutical industry will assist you in tackling all these challenges with the precision it demands and in compliance with regulatory needs.

Get a Quote

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Call Center Services for Chemical and Pharmaceutical Industry

Outsource Chemical and Pharmaceutical Call Center Services to the Expert

As an experienced call center services provider, we specialize in delivering comprehensive and tailored solutions for the chemical and pharmaceutical industry. From product inquiries, order processing, and technical assistance to product specifications, usage guidelines, and order status, from managing orders, tracking shipments, and ensuring timely deliveries to batch certifications and post-purchase assistance, we have experience in providing comprehensive support to the industry. 

Our customer support process involves receiving inquiries via calls, emails, or chats. These are systematically assessed, with urgent matters prioritized and routine concerns directed to the appropriate departments. Our industry experts then provide detailed assistance, effectively guiding customers through their queries. Urgent or complex issues are escalated for specialized attention and swift resolution.

Our team of knowledgeable agents has experience working in the chemical and pharmaceutical industry. We have professionals from diverse backgrounds, such as chemistry, pharmacology, regulatory compliance, etc. We impart time-to-time training on chemical compounds, drug formulations, pharmaceutical regulations, and industry best practices. This comprehensive knowledge equips them with the knowledge to address a wide array of inquiries with authority, accuracy, and efficiency. Our agents offer multichannel support, including phone, email, and chat. It is because of this all-around approach that we have been able to achieve 98% client satisfaction rates.

Call Center Services for Chemical and Pharmaceutical Industry

Chemical and Pharmaceutical Industry Call Center Services Process

  • Receive Calls

    We begin by receiving calls, emails, or chats from business customers.
  • Inquiry Assessment

    Next, our team evaluates incoming inquiries, prioritizing urgent matters and directing routine concerns to the appropriate departments for further handling.
  • Detailed Assistance

    We leverage our in-depth industry expertise to deliver accurate and comprehensive information, effectively guiding customers through their questions or concerns.
  • Prioritizing and Escalation

    Further, urgent or complex issues are escalated to specialized teams for immediate attention and resolution.
  • Compliance and Regulatory Guidance

    Our team also ensures customers are well-informed on industry regulations, providing guidance on compliance matters and necessary documentation for pharmaceutical products.
  • Continuous Improvement and Feedback Loop

    Lastly, we consistently refine our processes based on feedback, aiming for enhanced service quality and customer satisfaction.

Our Comprehensive Call Center Services for Chemical and Pharmaceutical Companies

Switch Board Services
Virtual Assistant
Pricing and Availability Requests
Complaint Resolution
Recall Hotlines
Emergency Response
Drug Information Hotlines
Information for Healthcare / Medical Professionals
Outbound Surveys
Prescription Services
Technical Support for Certification and Compliance
Technical Support for Product Specifications
Technical Support for MSDS

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Invensis Advantage for Chemical and Pharmaceutical Call Center Services

Familiarity with Drug Information and Safety Protocols

Our team has extensive knowledge of pharmaceutical terminology, drug classifications, and safety guidelines.

Multilingual Support

Our multilingual support system is designed to seamlessly handle inquiries in multiple languages, thus providing a superior customer experience to clients worldwide.

Integration with Pharmaceutical Databases

Our services are equipped with advanced CRM systems that integrate with pharmaceutical databases to streamline processes such as order processing, inventory management, and tracking of drug interactions.

Regulatory Compliance

We adhere to chemical and pharmaceutical industry regulations, including Good Manufacturing Practices (GMP) for quality support assurance.

Quality Assurance Protocols

Our team deploys comprehensive checklists and validation protocols to cross-reference customer data, order details, and communication records to maintain high service precision.

Continuous Improvement

We have a robust quality control process, including call monitoring, training programs, and continuous improvement initiatives to maintain service excellence.
Step-by-step process for Call Center Services for Chemical and Pharmaceutical Industry
Step-by-step process for Call Center Services for Chemical and Pharmaceutical Industry

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Invensis - The Most Trusted Chemical and Pharmaceutical Call Center Services Company

As a seasoned provider of call center services, we have more than two decades of expertise in delivering solutions to the chemical and pharmaceutical industry. Over the years, we have offered our services to pharmaceutical companies, chemical manufacturers, research laboratories, and related entities. Maintaining consistent standards by hiring and training agents only from a chemical or pharmacy background, tracking their performance through advanced reporting tools, and providing enhanced support during product launches or peak periods have been the key hallmarks of our service. It is because of our commitment to complaint and successful partnerships that we have chemical and pharmaceutical clients from around the world.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

60%

Increase in Query
Resolution Speed

3.5M+

Chat Interactions
Annually

75%

Reduction in Customer
Wait Times

24/7

Support Availability

3M+

Social Media
Interactions

Finance and Accounting Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

We provide Reboost
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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