Inbound Call Center Outsourcing Services

In today's competitive world, the quality of a company's inbound call center and the success of its customer service efforts are inextricably linked. Organizations must ensure that their inbound call center services are high performing. This helps to ensure that they can respond efficiently and appropriately, to customer queries/sales calls, feedback, surveys, and other activities, which would lead to success in their sales and acquisition strategies, thus leading to revenue generation.The challenges of maintaining an inbound call center render this impractical for many businesses; these include the costs of hiring specialized staff and maintenance of infrastructure.

An attractive way to ensure the delivery of the highest quality of customer service is to collaborate with an experienced inbound call center service outsourcing provider. Invensis is an expert global IT-BPO, that has the experience, the trained staff, resources, and the technology to ensure that the inbound call center service of your organization surpasses expectations and yields desired results in the form of increased sales leads and enhanced customer relationships.

Range of Services Offered Under Inbound Call Center Outsourcing Services

Invensis has a consistent track record of delivering high quality inbound call center outsourcing services to many clients across the world, over the past many years. We provide a wide range of inbound call center services. These include:

Why Outsource Inbound Call Center Outsourcing Services To Invensis?

Here are some valid reasons why you can depend upon Invensis' outsourcing services for ensuring a seamless, efficient, and productive inbound call center service:

Invensis has greater than 20 years' experience in providing high quality inbound call center service and customer care support to various businesses and organizations.
We have experienced customer service professionals with the requisite skills and expertise hones our inbound call center services. They have considerable experience in attending to inbound customer and service calls and providing satisfaction.
The latest data and voice communication systems are in place along with dedicated internet connectivity that facilitates efficient call reception and answering.
We ensure regular training and development of inbound call center staff to ensure that they are always above par, with respect to communication skills, industry knowledge and customer service.
Customized inbound call center service packages available as per your organization's requirements. We offer different payment schemes based on your requirements.
UUninterrupted 24 x7x 365 support available to all our clients; businesses can rest assured that their customers would receive immediate attention at all times. This helps in boosting customer retention, engagement, and customer loyalty.
We adhere to the highest standards of quality. Our Quality Assurance team monitors all our inbound call center operations and ensures that all operations fulfill the industry norm.
We provide enhanced market coverage, market-testing facilities, web reporting services, remote call monitoring etc.
Our competent services ensure reduction in the call abandonment rates and increased customer satisfaction.

What Sets Us Apart

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20+

Years of
Experience

Global
Delivery Centers

ISO

ISO 9001 and 27001 certified

3000+

Trained
Professionals

20+ Years Of Experience

9+ service verticals

200+ clients served around the world

3000+ Trained Professionals

WE WORK WITH THE BEST
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Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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