24x7 Call Center Services

We act as an extension of your brand. Your customers are our valuable customers as well.

As organisations grow bigger, it becomes extremely important to facilitate communication. Not only for external customers but also between various internal teams for seamless day to day operations. Our services and business processes are also optimised to manage all internal & external communications smoothly using our multi-channel contact center services .

You'll never miss another call or a chance to close a deal with year-round coverage and a full array of call center services at your disposal.

Call center outsourcing for streamlining all your Customer Communications

bpm services for industries - invensis

Business Support Services

Our Call Center has all the services that your business needs - tech support, live chat, emergency help desk etc.

bpm services for industries - invensis

High Levels of Service

We focus on delivering the  best customer experience. Our call center agents are highly trained to handle all queries.

bpm services for industries - invensis

24x7x365 Availability

Increase brand loyalty and enhance your business's reputation by being available for every customer at any time.

Call Center Services for Customer Management

Invensis ensures seamless, efficient, and productive inbound call center services

Customised Call Center Services for various Industries

Dedicated and shared call center agents as per your requirement

Choose a plan that is convenient for your business, whether to have a dedicated team or cost-effective shared call center agents. Our services are flexible, you can also scale up or down to handle seasonal requests as well as curate a mixed team of shared and dedicated call center agents.

Customers will speak to your business, not a call center

Inbound Call Center Services

Handle seasonal call volumes

Spend more time on your core business

Reduction of fixed costs, maintenance

Add more agents easily

Support customers after hours

Product and Tech Support

Solve a broad range of issues from password changes, updating account information, and responding to complaints. We also handle advanced technical support, where agents use desk tools to route customers to IT specialists.

Payment and Order Processing

Ordering via phone is still incredibly popular. Our Inbound call agents communicate with customers to complete their purchases over calls. Likewise, shoppers may also contact you  to ask questions about their billing or resolve online payment issues as well.

Upgrade and Renewal Inquiries

If you are a subscription-based business, you may receive calls from customers who want to expand their current plan. In this case, our inbound call agents are trained to either upgrade shoppers’ plans themselves or redirect the call to a sales agent who can process the plan expansion.

Call Center Services with Multichannel Support

The modes by which customers interact with and seek support from organizations are changing. From lead generation to sales support and loyalty promotion, the sales cycle leverages various communication channels for effective customer outreach. Invensis provides businesses around the world with a 24x7x365 multi-channel contact center to facilitate the process of customer interaction and experience management and boost growth.

Our multi-channel contact center provides voice and non-voice support including:

Telephone

Email

Voice portal / interactive voice response (IVR) self-service

Live chat with humans or chatbots

Social media

Online self-service channels

SMS

Paper (mail/fax)

Invensis’ Call Center Services is an extension of your brand

Outsourced call centers are generally a less expensive option favored by companies that can't or don't want to hire agents and spend money on training, offices, and technologies.

Here is how outsourced call center service is best for your business

Improve productivity

For small businesses looking to make a mark in their market, our inbound call center provides low volume businesses with skilled agents. They are trained to manage increasing call volume as you grow your business.

Increased Sales

We ensure your current customers are satisfied, while increasing product sales as well. Convincing current customers to try new products is much more straightforward than attracting new consumers.

Customer-Focused

More than ever, businesses must not just be product-focused but also customer-focused to succeed. We treat your customers as our own valuable customers.

Customer Satisfaction

There are many aspects to keeping a customer satisfied besides having an excellent service or product. Our inbound call center agent can gauge the customers' pulse and understand what they want, need, and expect from the company.

Win Back Lost Customers

Every business loses at least a few customers along the way. Our inbound call center team can be effective in bringing these customers back in the fold. Through surveys and other initiatives, agents can uncover reasons that entice the customer to return.

Free Up Resources

Our call center services up to date with the technology needed for seamless customer communication. Not having to pay for these costs means those resources can be used in other parts of your business.

Connecting to Global Time Zones

With the global nature of today's business climate, partnering with Invensis, a global call center, allows you to offer global responses across different time zones, different cultural sensitivities, and provide round-the-clock service so customers can call at their convenience.

Grow Your Business with our Outsourced Call Center Service Capabilities

Multi-level IVR

Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.

Auto Dialer

Our auto dialer software makes it easier to make calls. Manual dialling is no longer required, allowing agents to complete more tasks in less time. Auto-dialers enable agents be more productive while doing surveys, taking feedback, or making sales calls.

Automated Calls & SMS

You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.

Call Recording

Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.

Daily Email Reports

Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.

Live Call Transfer

Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.

Missed Call Services

Missed call to get a service is a very effective way of doing business. It is also an incredibly useful tool for customers. Ask your clients to give a missed call to a number and customise the response to suit your business.

What makes Invensis a globally leading call center company?

Invensis is a globally leading 24x7 call center outsourcing company serving clients located across the globe, since the year 2000.

We act as an extension of your brand. Your customers are our valuable customers as well. 

Worked with 200+ clients across 40+ countries

Working in multiple Global Time Zones

24x7x365 availability

Multilingual Support

Call Center Outsourcing Process at Invensis

Call Center Outsourcing Process at Invensis Call Center Outsourcing Process at Invensis

Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation - invensis

Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning - invensis

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services - invensis

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery - invensis

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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We enable businesses to achieve accelerated growth

Take a up-close, in-depth look at our case studies

Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.

Automobile Mortgage Loan Processing Services Case Study - invensis

Automobile Mortgage Loan Processing Services Case Study

July 13th 2016

View Case Study
Invoice Processing and AR Reconciliation Services Case Study - invensis

Invoice Processing and AR Reconciliation Services Case Study

August 12th 2020

View Case Study
Restaurant Accounting & Bookkeeping Services Case Study - invensis

Restaurant Accounting & Bookkeeping Services Case Study

July 13th 2016

View Case Study

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