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  • Market Research Call Center Outsourcing Services Case Study Creative software development company boosts app development by leveraging the call center market research service expertise of Invensis

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  • Data Validation and Cleansing Call Center Outsourcing Services Case Study Leading UK food delivery aggregator drives business expansion through outsourced data validation and database management

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  • eCommerce Live Order Taking Call Center Services Case Study Australian eCommerce manufacturer gains 120% increase in customer base by outsourcing customer care and order management services to Invensis.

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Seamless Interactions – Extension of your brand

We represent your brand voice- we speak through your brand to your customers, at all times. In this regard, we function as a seamless extension of your brand, representing your voice and your values in how we deliver customer service.

On-demand scalability

We offer scalable call center services in accordance with the scale of your operations that permits you to be response-ready to frequent changes in business demands and market trends.

Multi-channel Engagement that Improves Customer Satisfaction

Our multitude of customer engagement channels (voice, email, live chat, text, IVR) quickly and effectively enables you to reach a broad section of your customer audience, significantly promoting customer satisfaction and retention.

Advanced Call Center Infrastructure with Best-in-Class Technology

Our call center services are built around regularly updated latest technologies that can be integrated with your CRM applications. All processes have stringent Business Continuity planning in place in accordance with ISO 27001.

Blended Contact Center

Our blended contact center enables your organization to optimize both outbound and inbound call center activities so as to maximally utilize resources in alignment with your business goals.

Analytics as a service

Our comprehensive Analytics as a Service delivers rich insights pertaining to the performance of your brand and marketing effectiveness, leading to in-depth customer understanding.

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can enable your business to achieve process efficiencies and accelerated growth.

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