We represent your brand voice- we speak through your brand to your customers, at all times. In this regard, we function as a seamless extension of your brand, representing your voice and your values in how we deliver customer service.
We offer scalable call center services in accordance with the scale of your operations that permits you to be response-ready to frequent changes in business demands and market trends.
Our multitude of customer engagement channels (voice, email, live chat, text, IVR) quickly and effectively enables you to reach a broad section of your customer audience, significantly promoting customer satisfaction and retention.
Our call center services are built around regularly updated latest technologies that can be integrated with your CRM applications. All processes have stringent Business Continuity planning in place in accordance with ISO 27001.
Our blended contact center enables your organization to optimize both outbound and inbound call center activities so as to maximally utilize resources in alignment with your business goals.
Our comprehensive Analytics as a Service delivers rich insights pertaining to the performance of your brand and marketing effectiveness, leading to in-depth customer understanding.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.
Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.
Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.
Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.