Call Center Articles

According to Everest Group's 'Contact Center Outsourcing Annual Report 2015', the current call center operations spend stands at USD 300-350 billion. The call center outsourcing market grew at 5% to reach USD 70-75 billion, where the market is on a steady growth for the last four to five years and accounts for 20-25%. In fact, more and more buyers are looking at call center service providers to successfully manage changing business needs and deliver optimum value. Below mentioned are few key trends that will drive call center outsourcing in 2016...

Today, outsourcing services is one of the important components of strategic business initiative for enterprises across the globe. The market is so competitive that it is all about having greater ROI and increasing the bottom line. But many enterprises hesitate to outsource because of security issues, and it is understandable, as handling sensitive and confidential information outside your organization can be a nightmare...

In the face of extreme competition, organizations around the world are outsourcing their non-core work so that they can concentrate on their core competencies. According to Deloitte's 'Global outsourcing and insourcing survey 2014', around 84% of respondents have shown interest in outsourcing their non-core work to offshore locations. Call center operations is one of the vital divisions of any organization, whether it is in-house or outsourced, call center operations has evolved as one of the critical business strategy components for enterprises across the globe...

In a survey covering B2B records, businesses are facing multitude of challenges with regards to data entry services. Focus is more towards a data driven culture in both public and private sector organizations across the globe. As per 2013 QAS survey, it is said that 94% of businesses believe there is some level of data inaccuracy. When data is accurate and reliable, it can transform businesses. When you outsource your data entry services to an offshore location, it becomes even more imperative to check on data quality. Below mentioned are few of the tips to improve data quality...

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