Call Center Hiring at Invensis

At Invensis Technologies we have developed a diligent hiring process to attract and retain the best of talents available. We are among one of the few call center service providers in the country who have a very high employee retention rates. This proves our credibility with regards to robust HR policies, favorable work environment and excellent job satisfaction levels. Hence, our employees are highly motivated to provide quality customer service to our clients present across the globe.

A candidate has to go through our 3-stage process of selection, screening and induction to become a member of Invensis Technologies. Each stage represents different levels of assessment metrics through which we carefully hire our employees.

How we select our candidates

We get a lot of internal referrals from our trusted employees and also from various other resources such as career page on our website, campus interviews, job fairs, advertisements on popular job search portals, social media, email etc. Here we select the best of the lot and schedule for an interview.

How we screen our potential employees

Potential employees have to go through a rigorous screening process where our HR Managers closely asses the candidate's background, previous work history and qualifications. The first level of screening is done by conducting a group discussion to check their communication skills, fluency, accent, pitch and their confidence. The second level of screening will be done by conducting tests to measure their writing and analytical skills. The third level of screening will be done by observation, by looking at their composure during pressure situations, initiative taken and their abilities as a team member will give us results which will help us to hire them and assign roles that suit them the best.

Induction

After conducting our screening process, every employee must go through our detailed induction program where they get to know about the company's vision and mission, the services we offer and our strict data security and privacy policies. Employees will be provided pre-process training which is relevant to their work assignment before starting their journey at Invensis Technologies.

We at Invensis Technologies leave no stone unturned in our hiring process and we recruit only the best of the lot. With an uncompromising hiring process, we are committed to provide an unparalleled customer service to our clients across the globe.

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