Our robust and state-of-the-art infrastructure is at the base of our entire call center process. Our organization adheres to the global standards with regards to employee safety, security and training, protection against natural disasters and excellent backup plan in case of major power outage.
Our infrastructure comprises of:
We have made excellent arrangements to provide 24/7 services with respect to power connectivity. We know that businesses get hampered with a power failure and we have ensured that there are 3 levels of power source if there is a power outage for a long time. We have a generator which stores primary energy and acts as a failsafe if there is a power outage and if the generator fails then we have our UPS network center. All of our power devices have dual power supply and are fed via independent power paths.
In case of any unforeseen circumstances, Invensis will resume operations in less than 4 hours by shifting its operations at its secondary / backup location which is the disaster recovery site enabling Invensis to provide seamless and uninterrupted services.
Our call center has excellent redundancy architecture and adopts a 3-tier technology for our call center network infrastructure with Gateway Nodes, ACD Nodes and Central Management Server.
We provide our call center inbound solution which is based on Cisco Internet Protocol Contact Center (IPCC). The Cisco IPCC ensures that the customers can contact via multiple mediums such as phone, web chat or email.
Our call center infrastructure has distributed dialer architecture and is integrated with Cisco voice solution. Our predictive dialer has 2:1 pacing and real time calling list along with preview modes of dialling, rule based dialling with rules like LIFO and FIFO instantaneously applicable, Time zone based dialling etc.
At Invensis, we deploy CC software services for our contact capture and quality monitoring.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.
Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.
Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.
Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.