Debt Collection and Debt Recovery Call Center Outsourcing Services

An unpredictable economic environment sometimes puts financial pressures on a few customers, leading them to a situation of increasing debt. As a result, they delay their payments and clock up outstanding bills; simultaneously, businesses are hard-pressed with the challenge of retrieving this owed debt back in a timely way. Unfortunately, this can lead to distraction from core business goals and unnecessary wastage of time and money.

Outsourcing debt collection is the way out for enhancing business efficiency by ensuring complete AR collections. By streamlining and improving the process of debt collections, businesses can reduce the burden of bad debts, enhance cash flow and get back on the path to profitability. Over the past 20 years, Invensis Technologies, a leading Call Center Outsourcing company, has been consistently providing high quality and reliable debt collection and recovery outsourcing services that can help you organize and manage these revenue-generating streams.

Debt Collection and Debt Recovery Call Center Outsourcing Services

Why Outsource Debt Collection to Invensis

Invensis's debt collection contact center executives undergo rigorous pre-process, process and on-the-job training to equip them with the skills to understand the circumstances of the customer and sensitively deal with the situation. Our well-established approach for soft debt collections involves giving importance to both our client and the customer, so that the reputation of your brand is never adversely affected. Our soft debt collection outsourcing services are ideal for the Banking, Financial Services and Insurance (BFSI) and telecommunications industries, among others. What you get:

Improved Liquidation Ratios
40-50% Delinquency Rate Reduction
Data Entry Services
Customized Packages
Increased Profits
Enhanced Collections
Enhanced Focus on Core Business Concerns as Resoures are Freed

Debt Collection Outsourcing that Improves Your Cash Flow

Outsourcing debt collection to Invensis helps you achieve cost savings while increasing your returns. Our end-to-end debt collection outsourcing services include:

Early and Late Stage Debt Collections: On your business' behalf, Invensis can contact customers or debtors who have defaulted on payment and offer them options in debt restructuring.
Data Validation and Customer Tracking Services: For customers or debtors whose contact information has changed or who have defaulted for a long period, Invensis can attempt to track them down.
Dispute Management and Resolution: Our debt collection call center executives are trained for dispute management and resolution to ensure the best possible outcome for your business.

Invensis Call Center Outsourcing Success Stories

A leading Australian product manufacturer outsourced the contact center requirement for their e-commerce channel to Invensis Technologies. We delivered a 70% increase in revenue and 120% expansion of customer base for them over a two-year period. Click here to read the case study.
An international supplier of luxury car parts and accessories turned to Invensis Technologies to provide an inbound call center with the capability of handling large volumes of customer communication. As a result of outsourcing to us, they achieved 99% order accuracy and decreased call wait time. Click here to read the case study.

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Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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