The modes by which customers interact with and seek support from organizations are changing. From lead generation to sales support and loyalty promotion, the sales cycle should leverage various communication channels for effective customer outreach. Invensis Technologies, a specialist Call Center Outsourcing company, provides businesses around the world with a 24/7/365 multi-channel contact center to facilitate the process of customer interaction and experience management and boost growth.
Our multi-channel contact center provides voice and non-voice support including:
Our contact center personnel are rigorously trained in delivering the optimum quality of customer care and service and are well-versed in the specific requirements of different communication channels, be it voice support, emails, live chat on web-enabled service, or mobile SMS.
Our multi-channel contact center operates 24/7/365 which ensures that B2B and B2C customers across time zones are catered to at all hours of the day.
We have the capability to seamlessly scale up our call center service delivery according to your business requirement.
Our call center technology incorporates the latest in-demand features which ensure that our call center outsourcing services deliver the best possible outcome for your organization.