Reasons to Outsource Call Center Operations to India

Popular - invensis Apr-4th-2021 492
Popular - invensis
  • In the face of extreme competition, organizations around the world are outsourcing their non-core work so that they can concentrate on their core competencies.



Call center operations have evolved as one of the critical business strategy components for enterprises across the globe. More than 46% of sales organisations are transitioning to an inside sales model from outside, field-based sales systems. Call center operations have become one of the vital divisions of any organization, whether it is in-house or outsourced.

India has established a huge reputation in providing outsourcing services. It was in the late 90s that a few U.S companies began to outsource their non-core work to India and soon realized the benefits. Even India was up to the challenge and helped many organizations to realize the advantages of outsourcing their call center operations and act as a tactical advantage to organizations across the globe. Below mentioned are a few of the key reasons to outsource call center operations to India.

Helps you to bring down operating costs

By outsourcing your call center services, you cut down a major chunk of operating costs. For example, setting up call center services in-house requires considerable investments in infrastructure, facilities, equipment, staff, overheads, etc. Industry experts believe that outsourcing call center operations to an external location will bring down operating costs by as much as 50%, where the costs can be spread out across many vendors who will work on flexible pricing options.

Provide 24/7 support for your business

When you have your business operations and customers outside of your time zone, it makes sense to outsource your call center operations. With a 12-hr time difference, India is an ideal call center outsourcing destination to provide after-hour support for many European and North American businesses. Providing round-the-clock call center service in-house will not be a realistic option for many businesses. By outsourcing your call center services to India , your business can provide 24/7 services to your customers across the globe.

Highly educated workforce

Indian universities have a high reputation for churning out a highly educated workforce year on year. India produces close to 5 million English-speaking graduates and more than 200,000 IT graduates a year. This holds a great advantage for call center operations which require a high-quality workforce who are well versed in the English language. Even German, Spanish, and French language are becoming more popular in India, where many students pick them as their second or third language. The presence of a large workforce works in favor of many IT outsourcing companies to provide scalable services as and when needed.

An experienced outsourcing destination

According to Deloitte's report, India continues to be the primary destination for offshoring multi-location sourcing strategy. India, as a call center outsourcing destination, has provided high-quality services for more than 20 years, and only they can boast of such experience in the domain. Not only India provides quality call center services but also more complex analytical services in the form of research, engineering, and product development as well. It is this holistic approach towards outsourcing services that has made India one of the top destinations for call center outsourcing services.

The country is in the midst of the 'Digital India' revolution

Favorable government policies have ensured India is in the midst of a digital wave. The 'Digital India' initiative from the Government of India hopes to connect the length and breadth of the country with robust IT infrastructure, which helps the entire country to be connected with the rest of the world. As per GSMA, the global business impact of connected life could be close to $4.9 trillion by 2024. In fact, this will help many tier II and tier III locations to provide outsourcing services at lower rates than tier I locations.

Indian cities are top outsourcing destinations

According to Tholons '2015 top 100 outsourcing destinations report', as many as 6 Indian cities are in the top 10 outsourcing destinations. Bangalore topped the list, whereas Mumbai, Delhi, Chennai, Hyderabad, and Pune all came behind Manila in the second spot in their respective order. All these major cities have a well-laid IT infrastructure, and they are not behind any of their western counterparts with regards to the quality of services. All of this bodes well for companies looking to outsource their call center operations to India. In today's time, establishing call center services in-house can be an expensive effort. Instead, you can outsource your call center operations to an offshore location like India, which has many advantages, as mentioned above. With outsourcing being one of the core components of business strategies across the globe, India offers itself as an excellent choice of destination for outsourcing your call center services and helps you to stay competitive in this market.

Invensis is a globally leading call center outsourcing company serving clients located across the globe, since the year 2000. We offer inbound call services and outsourced customer services, along with complete contact center outsourcing.

Visit Call Center Outsourcing Services to know more.

Accelerate Your Business Growth Through

Business Process Transformation

Other Call Center Related Articles

call-center-trends - invensis

Top 6 Call Center Trends

Ravi - October 30, 2020

Read This Article
In-house-vs-Outsourced-Call-Center-Operations - invensis

In-house vs Outsourced Call Center Operations

Ravi - July 14th, 2016

Read This Article
benefits-of-call-center-outsourcing - invensis

Key Benefits of Call Center Outsourcing

Ravi - May 22nd, 2020

Read This Article

About Invensis

Invensis, a pioneer in providing IT-BPO services with more than 20 years of experience offers you unprecedented and high quality call center services. Invensis provides call center services such as sales and customer acquisition; technical support / helpdesk services; multi-channel support; customer care; debt collection and more. By partnering with us, you can leverage the benefits of our state-of-the-art customer engagement contact center solution, without having to invest in the technology in-house.