Resolving any complaint a customer of your business may have is an integral part of the Customer Relationship Management (CRM) process. In this age of 24/7 connectivity, customers expect to be heeded to at all hours of the day. By outsourcing your customer complaint resolution requirement to Invensis Technologies, a specialist Call Center Outsourcing Services company, you can be assured of a cost-effective process and that your valuable customers will get courteous treatment at all times. In the meantime, your employees can focus on building the core competencies of your business.
Our customer care executives are imparted rigorous training, spanning pre-process, process and on-the-job, to ensure that they can handle any sensitive situation and maintain their etiquette throughout. With more than 20 years of experience as a customer care outsourcing company, Invensis has the expertise to bring about swift resolution of complaints while safeguarding the reputation of your business.
As a company that keeps itself up-to-date on best practices, Invensis uses a multi-channel approach for our customer complaint resolution services. Spanning voice, email, chat and SMS/text, this facility allows us to devote attention to your customers through any medium they are comfortable with.
Contact us today to find out how Invensis "Complaint Management Resolution"
can enable your business to achieve process efficiencies and accelerated growth.
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