Outbound Call Center

Customer Complaint Handling and Management Outsourcing Services

Resolving any complaint a customer of your business may have is an integral part of the Customer Relationship Management (CRM) process. In this age of 24/7 connectivity, customers expect to be heeded to at all hours of the day. By outsourcing your customer complaint resolution requirement to Invensis Technologies, a specialist Call Center Outsourcing Services company, you can be assured of a cost-effective process and that your valuable customers will get courteous treatment at all times. In the meantime, your employees can focus on building the core competencies of your business.

Our customer care executives are imparted rigorous training, spanning pre-process, process and on-the-job, to ensure that they can handle any sensitive situation and maintain their etiquette throughout. With more than 20 years of experience as a customer care outsourcing company, Invensis has the expertise to bring about swift resolution of complaints while safeguarding the reputation of your business.

Customer Complaint Handling and Management Outsourcing Services

Multi-Channel Support for Your Customers

As a company that keeps itself up-to-date on best practices, Invensis uses a multi-channel approach for our customer complaint resolution services. Spanning voice, email, chat and SMS/text, this facility allows us to devote attention to your customers through any medium they are comfortable with.

Invensis Call Center Outsourcing Success Stories

A leading Australian product manufacturer outsourced the contact center requirement for their e-commerce channel to Invensis Technologies. We delivered a 70% increase in revenue and 120% expansion of customer base for them over a two-year period. Click here to read the case study.
An international supplier of luxury car parts and accessories turned to Invensis Technologies to provide an inbound call center with the capability of handling large volumes of customer communication. As a result of outsourcing to us, they achieved 99% order accuracy and decreased call wait time. Click here to read the case study.

What Sets Us Apart

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20+

Years of
Experience

Global
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ISO

ISO 9001 and 27001 certified

3000+

Trained
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20+ Years Of Experience

9+ service verticals

200+ clients served around the world

3000+ Trained Professionals

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Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.