Customer Loyalty Program Management and Customer Retention Services

It is estimated that the cost of retaining a customer works out to be five times cheaper than attracting a new one. Another research predicts that in the future, 80% of a company's revenue will come from 20% of its existing customers. With consumers today being spoilt for choice in most industries, customer retention services and loyalty program management have come to play a significant role in maintaining the customer's interest and implementing an effective sales and customer acquisition strategy.

With over 20 years of experience as a leading Call Center Outsourcing Services provider, Invensis Technologies has the expertise to manage your business' customer retention and loyalty program management services. By outsourcing your loyalty program management and customer retention services to Invensis, you can be confident that your costs would be kept in check and core competencies will be the focus of your operations.

Invensis' Customer Loyalty Program Management and Retention Services Boosts your Marketing

Through our customer retention and loyalty program management outsourcing services, we can cater to various requirements that your business may have:

Processing Forms
Capturing, Verifying and Cleaning Data
Managing Data and Workflow
Updating and Maintaining the Database
Reviewing any Risks or Possibility of Fraud
Promoting and Marketing your Brand through Different Media
Analyzing and Reporting Customer Responses
Updating the Database

We have the latest call center technology in place to benefit our clients' operations. Our well-trained contact center executives can connect with your customers via phone calls, SMS, email or chat to ensure that your brand continues to maintain and build on its relationship with them, long after they have made their first purchase. Our 24/7 multichannel contact center also facilitates your business to service your customers across time zones. By outsourcing customer retention and loyalty program management services to Invensis, you can make sure that your marketing activities are on target and completed within the specified time.

Benefits of Outsourcing Customer Loyalty Program Management and Customer Retention Services to Invensis

Invensis' customer retention and loyalty program management outsourcing services offers the following benefits for your business:

Enhanced Customer Retention: Our customized and dedicated customer loyalty program management will help your business to retain existing customers and strengthen the relationship with them, which may translate into future sales.

Resource and Cost Saving: Outsourcing customer loyalty program management and customer retention services can help you focus your resources on your core competencies. Invensis' contact center services also work out to be extremely cost-effective.

Thorough knowledge: The customer loyalty program management tracking is carried out regularly and reports are filed to keep you completely in the loop on the process.

24/7 Support: Invensis offers 24/7 operations for businesses that operate across multiple time zones.

Invensis Call Center Outsourcing Success Stories

A leading Australian product manufacturer outsourced the contact center requirement for their e-commerce channel to Invensis Technologies. We delivered a 70% increase in revenue and 120% expansion of customer base for them over a two-year period. Click here to read the case study.
An international supplier of luxury car parts and accessories turned to Invensis Technologies to provide an inbound call center with the capability of handling large volumes of customer communication. As a result of outsourcing to us, they achieved 99% order accuracy and decreased call wait time. Click here to read the case study.

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Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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