It is estimated that the cost of retaining a customer works out to be five times cheaper than attracting a new one. Another research predicts that in the future, 80% of a company's revenue will come from 20% of its existing customers. With consumers today being spoilt for choice in most industries, customer retention services and loyalty program management have come to play a significant role in maintaining the customer's interest and implementing an effective sales and customer acquisition strategy.
With over 20 years of experience as a leading Call Center Outsourcing Services provider, Invensis Technologies has the expertise to manage your business' customer retention and loyalty program management services. By outsourcing your loyalty program management and customer retention services to Invensis, you can be confident that your costs would be kept in check and core competencies will be the focus of your operations.
We have the latest call center technology in place to benefit our clients' operations. Our well-trained contact center executives can connect with your customers via phone calls, SMS, email or chat to ensure that your brand continues to maintain and build on its relationship with them, long after they have made their first purchase. Our 24/7 multichannel contact center also facilitates your business to service your customers across time zones. By outsourcing customer retention and loyalty program management services to Invensis, you can make sure that your marketing activities are on target and completed within the specified time.
Contact us today to find out how Invensis "Loyalty Program Management Services"
can enable your business to achieve process efficiencies and accelerated growth.
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