Call Center Support Services

Is your customer support facing challenges in handling increased call volumes, addressing diverse issues, and overcoming language barriers? These challenges may lead to lower customer satisfaction and strained relationships. Our call center support services are specifically designed to address these issues by offering comprehensive solutions. We excel in resolving customer queries, processing orders, providing technical assistance, troubleshooting issues, furnishing product information, and more.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Call Center Support Services

Outsource Call Center Support Services to the Expert

We have profound experience in delivering outsourced call center support services to assist businesses worldwide. For over two decades, we have been delivering support to businesses, including manufacturing, retail, healthcare, financial institutions, and more. We bank on effective strategies customized to your individual needs to meet the support requirements of your business. These include customized scripting, comprehensive training, quality assurance measures, and more. 

Our call center support process follows structured steps to assist customers. Firstly, our agents gather the required details and understand the concerns or issues. Following this, we analyze the issue and provide a solution for troubleshooting it. If escalation is necessary, we transfer the call to specialized teams. Finally, we document the interaction for reference. We also gather feedback to enhance communication skills and product knowledge for improved customer service.

Our team comprises skilled agents trained in exceptional communication and problem-solving. They are dedicated to supporting you in handling customer inquiries, and troubleshooting technical issues, managing orders, etc. All of our agents are trained to deliver support across multiple channels, such as chat, voice, and email. This helped our clients offer seamless support to their customers in their preferred mode. Banking on this consolidated approach, we have enabled our clients to have a 90% reduced wait time for their customers.

We empower our agents with the latest call center tools to ensure seamless interactions and maximum productivity. This includes customer relationship management (CRM) systems like Salesforce and Zendesk, ticketing software for issue tracking, and automated call distribution (ACD) systems for routing calls. In addition to these, we use various tools for monitoring and recording calls. This helps us understand common customer queries and their expectations. We use this data to refine our strategies and deliver a better customer experience.

Our Call Center Issue Resolution techniques

Our Call Center Support Services Process

  • Receive Incoming Calls

    Initially, our agents answer calls promptly to assist customers with their inquiries or issues.
  • Active Listening

    They understand customer concerns by attentively listening to their queries or problems.
  • Problem Identification

    Next, they analyze issues efficiently to accurately identify and comprehend the customer's needs.
  • Resolution Assistance

    At this stage, we provide step-by-step guidance or solutions to resolve customer issues effectively.
  • Documentation

    We record details of each interaction for reference and improvement in customer service.
  • Follow-Up

    Finally, we ensure customer satisfaction through post-resolution communication and offer additional assistance if needed.

Our Comprehensive Call Center Support Services

Outbound Telemarketing Services
Customer Services
Technical Support Services
Help Desk Support Services
Appointment Scheduling Services
Virtual Assistant Services
Complaint Resolution Services
Prescription Services
Feedback and Complaint Support
Appointment Reminder Services
Toll Free Customer Support
Welcome Calls Services
CRM Integration Services

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The Invensis Advantage for Outsourcing Call Center Support Services

24/7 Availability

We employ state-of-the-art workforce optimization tools that analyze historical call patterns and dynamically adjust staffing levels to deliver 24/7 service.

Multilingual Support

We conduct comprehensive language proficiency tests and cultural sensitivity assessments to ensure agents can effectively communicate with diverse customer bases.

Scripted Responses

Our scripting software integrates with the call center platform to offer agents with access to dynamic scripts that evolve based on real-time customer interactions.

Predictive Dialing

Our team leverages predictive dialing to screen out unanswered calls, voicemails, or busy tones and optimizes efficiency by minimizing idle time.

Multi-Channel Expertise

We deliver customer services across diverse platforms—phone, email, chat, social media, and more- to deliver a seamless experience to your customers.

Disaster Recovery Planning

Our data centers are equipped with real-time backup systems and data replication mechanisms to prevent data loss in the event of a disaster.
Step-by-step process for Call Center Support Services
Step-by-step process for Call Center Support Services

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Invensis - The Most Trusted Call Center Support Services Company

We have delivered outsourced call center support services to businesses across industries for over 22 years. We have assisted businesses such as retail, healthcare, technology, finance, e-commerce, hospitality, telecommunications, and more. We dedicate a team of skilled agents with experience in catering to the particular industry domain and ensure they speak the language your industry and customers speak. We also follow best customer support practices to serve our clients, which includes adhering to SLAs and ensuring data security by deploying encryption and secured storage. As a result, our services helped our clients to maintain strong relationships with their customers.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

7-9

Sec Average Speed
of Answer (ASA)

15-20%

Upsell or Cross-sell
Conversion Rate

<3%

Abandonment
Rate

4-6

Min Average Handle
Time (AHT)

99.9%

Data Security
Compliance

90%

Reduced
Wait Time

F&A Tools We Specialize In

Xero
NETSUITES
Microsoft Dynamics GP
Quckbooks
Peachtree
ZOHO
Appfolio
Wave

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

Our eCommerce Store Management Services Cover Leading Platforms

Shopify
Woo
YahooShopping
WixeCommerce
BigCommerce
Ebay
Ecwid
Shopwired
Netsuite
Shift4shop
Magento
Opencart
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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