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For manufacturing companies, customer satisfaction is largely a product of effective order management and order fulfillment. By meeting delivery timelines, offering flexibility in handling orders and catering to customized order requirements, manufacturing companies can provide value to their customers. Providing optimal customer service to the existing client base and capitalizing on this huge potential source of upgrade revenue is also imperative. Moreover, with diverse order and delivery channels and increasing complexity of global supply chains, streamlining communication amongst suppliers, vendors and channel partners is crucial to garner process efficiencies.
Invensis Technologies, an expert Call Center Outsourcing Services company, has over 20 years of experience in delivering efficient and cost-effective customer service that is customized for the specific business requirements of manufacturing companies across the world. Outsourcing customer service to us ensures that your manufacturing enterprise engages with customers and suppliers in a seamless manner throughout the order management and fulfillment process on a communication channel of their preference.
Our 24x7x365 multi-channel contact center integrates well-trained professionals and the latest call center technology. We service customers through critical communication channels: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.
We are among the leading customer service outsourcing companies and provide call center services for manufacturing companies across the spectrum: aerospace and defense, automobile and transportation, chemicals and metals, consumer goods, electronics and high tech, industrial and farm equipment, medical and biotechnology, textiles, and others.
How Invensis Addresses the Customer Service ChallengesFaced by Manufacturing Organizations |
Scalability
As your manufacturing organizations looks to grow in new markets, scalability and consistency of customer service comes into the picture. As an outsourcing partner, Invensis has the capability to scale up the resources assigned to your project, both in terms of trained personnel and technology. Invensis' call center services will ensure internal manufacturing facility communication and external communication to customers and channel partners is standardized across time zones.
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Customer Service Across Channels
It is said that consumers use approximately 12 channels to experience a product, including online, offline (retail), mobile and apps. To incorporate the new virtual marketplace opportunity into your customer relationship management strategy; your business requires an omni-channel customer service approach. Invensis' multi-channel contact center operates 24x7x365 and provides connected customer service across in-demand communication channels, including: inbound and outbound voice support, web-based live chat support, email management, mobile SMS / text, and IVR (self-service). We have the capability to create personalized customer experiences that leverage the features of the channel.
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Consistency of Customer Care
In the manufacturing sector, it is believed that customer loyalty is built on the basis of consistency of the brand experience and not just the customer service received on one channel. As an ISO 9001 certified company, Invensis ensures high quality customer interactions on all channels for your business. Our experienced professionals are rigorously trained in the tenets of your brand and company to respond to the needs of your customers with confidence and courtesy. Cross-selling and up-selling opportunities are capitalized on to optimize revenue inflow for your company.
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Streamlined Call Center Service through Single Vendor
Your manufacturing facility may require Invensis' call center services for a wide range of requirements - providing customer support, factory or plant monitoring, and communicating with supply chain partners. We have the capability to take care of all your end-to-end customer service requirements, which reduces the risk of outsourcing and for your company.
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Best-fit Technology
Having the right technology to connect with your customers at your fingertips delivers process efficiencies by saving time and cost. Invensis employs the latest call center technology to ensure that inbound and outbound customer interactions are optimized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
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Data-based Decision-Making
With the aid of call center metrics and regular reports, you will be able to gauge insights about your CRM strategies. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control across the call center outsourcing process.
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Data Security
As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations. Outsourcing to Invensis will ensure that customers trust your company and its customer service, and your business is able to build long-term client relationships.
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As your manufacturing organizations looks to grow in new markets, scalability and consistency of customer service comes into the picture. As an outsourcing partner, Invensis has the capability to scale up the resources assigned to your project, both in terms of trained personnel and technology. Invensis' call center services will ensure internal manufacturing facility communication and external communication to customers and channel partners is standardized across time zones.
It is said that consumers use approximately 12 channels to experience a product, including online, offline (retail), mobile and apps. To incorporate the new virtual marketplace opportunity into your customer relationship management strategy; your business requires an omni-channel customer service approach. Invensis' multi-channel contact center operates 24x7x365 and provides connected customer service across in-demand communication channels, including: inbound and outbound voice support, web-based live chat support, email management, mobile SMS / text, and IVR (self-service). We have the capability to create personalized customer experiences that leverage the features of the channel.
In the manufacturing sector, it is believed that customer loyalty is built on the basis of consistency of the brand experience and not just the customer service received on one channel. As an ISO 9001 certified company, Invensis ensures high quality customer interactions on all channels for your business. Our experienced professionals are rigorously trained in the tenets of your brand and company to respond to the needs of your customers with confidence and courtesy. Cross-selling and up-selling opportunities are capitalized on to optimize revenue inflow for your company.
Your manufacturing facility may require Invensis' call center services for a wide range of requirements - providing customer support, factory or plant monitoring, and communicating with supply chain partners. We have the capability to take care of all your end-to-end customer service requirements, which reduces the risk of outsourcing and for your company.
Having the right technology to connect with your customers at your fingertips delivers process efficiencies by saving time and cost. Invensis employs the latest call center technology to ensure that inbound and outbound customer interactions are optimized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
With the aid of call center metrics and regular reports, you will be able to gauge insights about your CRM strategies. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control across the call center outsourcing process.
As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations. Outsourcing to Invensis will ensure that customers trust your company and its customer service, and your business is able to build long-term client relationships.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.
Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.
Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.
Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.
