We are among the leading customer service outsourcing companies and provide call center services for manufacturing companies across the spectrum: aerospace and defense, automobile and transportation, chemicals and metals, consumer goods, electronics and high tech, industrial and farm equipment, medical and biotechnology, textiles, and others.
As your manufacturing organizations looks to grow in new markets, scalability and consistency of customer service comes into the picture. As an outsourcing partner, Invensis has the capability to scale up the resources assigned to your project, both in terms of trained personnel and technology. Invensis' call center services will ensure internal manufacturing facility communication and external communication to customers and channel partners is standardized across time zones.
It is said that consumers use approximately 12 channels to experience a product, including online, offline (retail), mobile and apps. To incorporate the new virtual marketplace opportunity into your customer relationship management strategy; your business requires an omni-channel customer service approach. Invensis' multi-channel contact center operates 24x7x365 and provides connected customer service across in-demand communication channels, including: inbound and outbound voice support, web-based live chat support, email management, mobile SMS / text, and IVR (self-service). We have the capability to create personalized customer experiences that leverage the features of the channel.
In the manufacturing sector, it is believed that customer loyalty is built on the basis of consistency of the brand experience and not just the customer service received on one channel. As an ISO 9001 certified company, Invensis ensures high quality customer interactions on all channels for your business. Our experienced professionals are rigorously trained in the tenets of your brand and company to respond to the needs of your customers with confidence and courtesy. Cross-selling and up-selling opportunities are capitalized on to optimize revenue inflow for your company.
Your manufacturing facility may require Invensis' call center services for a wide range of requirements - providing customer support, factory or plant monitoring, and communicating with supply chain partners. We have the capability to take care of all your end-to-end customer service requirements, which reduces the risk of outsourcing and for your company.
Having the right technology to connect with your customers at your fingertips delivers process efficiencies by saving time and cost. Invensis employs the latest call center technology to ensure that inbound and outbound customer interactions are optimized. The technology we employ has facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
With the aid of call center metrics and regular reports, you will be able to gauge insights about your CRM strategies. Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, give you visibility and control across the call center outsourcing process.
As an ISO 27001 certified organization, we adhere to stringent data security measures in our call center operations. Outsourcing to Invensis will ensure that customers trust your company and its customer service, and your business is able to build long-term client relationships.
Contact us today to find out how Invensis "Call Center Services"
can enable your business to achieve process efficiencies and accelerated growth.