Patient Advice and Liaison Services

Benefits of Outsourcing Patient Advice and Liaison

1. Support and guidance:
   Support and guidance are essential for patients seeking healthcare services, and this is where Patient Advice and Liaison Services come into play. The service is free and confidential that provides support and guidance to patients, their families, and caregivers. 
   
   At Invensis, we understand the importance of PALS in providing patients with the necessary information, advice, and support to make informed healthcare decisions. Our team of experts is knowledgeable in the various aspects of PALS, including patient rights, complaints and feedback, and service improvements.‍
2. Advocacy:
   Advocacy plays a critical role in ensuring that patients receive the care and support they need to manage their healthcare effectively. Patient Advice and Liaison Services (PALS) is a vital resource for patients seeking advocacy services. It provides a safe and confidential environment for patients to voice their concerns, seek advice, and receive support.
   
   As a third-party PALS service provider, we work closely with healthcare organizations to provide customized advocacy solutions that meet their specific needs. Our advocacy services are designed to be patient-centered and empower patients to take an active role in their healthcare.‍
3. Feedback and complaints:
   Effectively managing feedback and complaints is crucial for ensuring patient satisfaction and maintaining the reputation of healthcare organizations. However, handling feedback and complaints can be challenging, particularly given the sensitive nature of healthcare services.
   
   As a third-party patient advice and liaison service provider, we at Invensis have a team of experienced professionals who are well-equipped to handle patient feedback and complaints. Our team is trained to handle any type of feedback and complaint, including those related to clinical care, communication, and administrative issues.‍
4. Information and education:
   Information and education are critical components of Patient Advice and Liaison Services (PALS) in healthcare organizations. PALS serves as a valuable resource for patients and their families by providing information and guidance on healthcare services, addressing concerns, and improving patient satisfaction.
   
   We at Invensis understand the significance of educating patients and their families about their health conditions and treatment options. Our goal is to allow patients to make informed decisions about their healthcare by providing them with the necessary information and support.